SHOP NOTIFICATIONS
Service-request email alerts
New-request alerts go to the configured shop mailboxes. Customer details remain in the signed-in request desk. Customers can separately choose a one-time request receipt. Appointment reminders require a confirmed appointment and separate recorded email-update consent. Staff can review and send a ready-for-pickup email for a completed repair with recorded email-update consent. Other updates and text delivery remain disabled.
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Connection and recipients
One-time request-receipt consent does not opt a customer into appointment reminders.
Test email preview
Tests go only to the displayed shop mailboxes, never to a customer.
Delivery history
“Accepted by mail server” means the email provider accepted the message; it does not prove it reached the inbox. Check spam or junk when testing. Delivery interruptions may require review before retrying.